iBuildReviews Terms of Use

Effective date: 15 August 2026

These Terms of Use ("Terms") govern access to and use of iBuildReviews, a service operated by iBuildLocal ("iBuildLocal", "iBuildReviews", "we", "us" or "our").

These Terms apply to the business or organisation that creates an iBuildReviews account or uses the Services ("you", "your" or "Customer").

By creating an account, starting a trial, purchasing a subscription, or otherwise using iBuildReviews, you agree to these Terms.

If you create or use an account on behalf of a business or other organisation, you represent that you are authorised to accept these Terms on its behalf.

If you do not agree to these Terms, you must not use iBuildReviews.

1. About iBuildReviews

iBuildReviews is a business software service designed to help businesses request reviews and testimonials from genuine customers.

Depending on the features available to your account, iBuildReviews may allow you to:

add or upload customer information;
send review requests and reminders;
provide customers with a review link or QR code;
guide customers through questions about their experience;
use software or artificial intelligence to help customers prepare a review draft based on information they provide;
direct customers to a third-party review platform;
request permission to use customer feedback as a testimonial; and
manage review-request and testimonial-related information.

Features may be added, removed, changed or updated from time to time.

2. Business Use Only

iBuildReviews is provided for legitimate business and commercial use.

You must:

be at least 18 years old;
use the Services in connection with a genuine business, organisation or professional activity; and
have authority to create and manage the account on behalf of that business or organisation.

iBuildReviews is not intended for personal, household or consumer use.

3. Your Account

You must provide accurate and current information when creating and maintaining your account.

You are responsible for:

protecting your account credentials;
maintaining the confidentiality of your password;
all activity occurring through your account;
ensuring that people who access your account are authorised to do so; and
promptly notifying us if you believe your account has been accessed without permission.

You must not attempt to access another customer's account, data or systems without authorisation.

We may take reasonable steps to verify account information, prevent fraud, protect the Services or investigate suspected misuse.

4. Free Trials and Complimentary Access

We may offer free trials, complimentary access or other promotional access to iBuildReviews.

The duration, features, usage limits and other conditions applying to a trial or complimentary account may be displayed when the account is created, communicated separately, or specified within the Services.

Unless otherwise stated, a free trial does not automatically convert into a paid subscription unless you choose to subscribe or provide payment authorisation for a paid subscription.

If a trial ends without a paid subscription:

access to some or all features may be paused or restricted;
review requests and reminders may stop;
you may no longer be able to add or process new customers; and
we may retain existing account and customer data in accordance with our Privacy Policy and data-retention practices so that the account can potentially be reactivated.

We may apply reasonable usage limits to trials or complimentary accounts.

5. Paid Subscriptions

Paid access to iBuildReviews is provided on a subscription basis unless we expressly offer another payment arrangement.

The price, billing period, features and any applicable limits will be the price and conditions displayed to you when you subscribe.

Unless otherwise stated at the time of purchase, subscriptions are billed annually.

You authorise us and our payment processor to charge the payment method you provide for amounts properly due under your subscription.

You are responsible for keeping your billing and payment information current.

6. Renewal and Cancellation

Unless stated otherwise when you subscribe, a paid subscription will renew automatically at the end of each subscription period using the payment method associated with your account.

You may cancel renewal before your next subscription charge becomes due.

If you cancel a paid subscription:

cancellation prevents the next renewal;
your paid access will normally continue until the end of the subscription period that you have already paid for; and
your paid access will then end or your account may be moved to an inactive or restricted status.

Cancellation does not normally result in an immediate loss of access for a subscription period that has already been paid.

We may provide account-management or billing tools that allow you to manage or cancel your subscription.

7. Refunds

Except where required by the Australian Consumer Law or another applicable law, subscription fees are non-refundable once charged.

This includes circumstances where you:

stop using the Services during a paid subscription period;
cancel before the end of a paid subscription period; or
do not use all features or usage available under your subscription.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or another applicable law.

8. Your Customer Data

You may provide iBuildReviews with information about your customers, including names, email addresses and other information necessary to provide the Services ("Customer Data").

You retain your rights in your Customer Data.

You are responsible for ensuring that Customer Data you provide to us is accurate and has been collected, used and disclosed lawfully.

By providing Customer Data to iBuildReviews, you represent and warrant that:

you have a lawful right to collect and use the information;
you have a lawful right to provide the information to us for the purpose of providing the Services;
you are permitted to contact the customer for the purpose for which you are using iBuildReviews;
you have provided any notices and obtained any consents required by applicable privacy, electronic communications, spam, marketing or data-protection laws; and
your use of that Customer Data through iBuildReviews will comply with applicable law.

You must not upload purchased, scraped, harvested or unlawfully obtained contact lists.

9. Customer Communications

iBuildReviews may send review requests, reminders and related communications on your behalf.

You are responsible for deciding who you ask us to contact and for ensuring that those communications are lawful.

You must not use iBuildReviews to send unsolicited, deceptive, abusive or unlawful communications.

Where required by applicable law, you are responsible for ensuring that you have the necessary consent or other lawful basis to send communications to a recipient.

You must not attempt to contact a person through iBuildReviews after that person has validly unsubscribed, opted out or otherwise requested that relevant communications stop.

We may suppress recipients, prevent further sending, pause campaigns or take other reasonable action where required to manage unsubscribes, complaints, invalid addresses, delivery failures, abuse reports or sending reputation.

10. Genuine Customers and Genuine Reviews

iBuildReviews is intended to help businesses request genuine feedback from genuine customers.

You must only use the Services to request reviews from people who have had a genuine experience with your business, products or services.

You must not use iBuildReviews to:

create or solicit fake reviews;
submit reviews using false identities;
upload people who have not genuinely dealt with your business for the purpose of creating reviews;
fabricate customer experiences;
arrange reviews that falsely represent a genuine customer experience;
purchase, sell or trade reviews;
improperly manipulate ratings or review scores;
pressure, threaten or intimidate customers into leaving favourable reviews;
offer a reward, discount, payment or other benefit that is conditional on leaving a positive or favourable review;
ask a customer to change or remove a negative review in exchange for a reward or benefit; or
otherwise use the Services in a way designed to create a false or misleading impression of your reputation.

You remain responsible for ensuring that your review-request practices comply with the policies of any third-party platform on which reviews may be submitted.

11. No Review Gating

iBuildReviews must not be used for review gating.

Review gating includes selectively encouraging customers with positive experiences to leave public reviews while preventing, discouraging or diverting customers with negative experiences from having the same opportunity.

You must not configure, use or attempt to use iBuildReviews to selectively direct only satisfied customers to a public review platform.

The purpose of iBuildReviews is to assist genuine customers in expressing their own experience, not to filter customers according to the sentiment of that experience.

12. AI-Assisted Review Drafts

Some iBuildReviews features may use artificial intelligence or other automated technology to assist a customer in preparing a review draft.

The draft is intended to be based on information supplied by the customer.

iBuildReviews does not independently know whether information supplied by a customer is complete or accurate.

Where a review draft is generated:

the customer remains in control of the review;
the customer should read the draft before using it;
the customer may edit the draft;
the customer is not required to use the draft;
the draft should reflect the customer's genuine experience; and
iBuildReviews does not automatically post the review to a third-party review platform.

The Customer must not use the Services or instruct customers to use the Services to create false, misleading or fabricated accounts of an experience.

Because automated systems can produce errors or inappropriate wording, we do not guarantee that an AI-assisted draft will always be accurate, complete, suitable or error-free.

Customers and reviewers should check generated content before relying on or publishing it.

13. Customer Control Over Reviews

The individual customer or reviewer is responsible for deciding whether to submit a review and what the final review says.

iBuildReviews does not require a reviewer to publish an AI-assisted draft exactly as generated.

A reviewer may edit, shorten, expand, reject or choose not to publish a proposed review.

Nothing is automatically submitted to a third-party review platform by iBuildReviews unless a separate feature expressly says otherwise.

14. Testimonials

iBuildReviews may allow customers to voluntarily provide permission for their feedback to be used as a testimonial.

Where a customer submits testimonial permission through the Services, iBuildReviews may record information such as:

the testimonial or feedback;
the customer's first name;
the customer's last initial;
the customer's suburb or town; and
the customer's consent or approval.

The exact information collected may vary depending on the testimonial feature being used.

You may only use testimonial content where the necessary permission has been provided.

iBuildReviews may assist in recording that permission, but you remain responsible for your subsequent publication, advertising, display or other use of the testimonial.

You are responsible for ensuring that any testimonial you publish:

is used consistently with the permission provided;
is not altered in a way that creates a misleading impression;
complies with applicable advertising, consumer-protection and privacy laws; and
is removed or changed where required by law or where you no longer have the necessary right to use it.

15. Third-Party Review Platforms

iBuildReviews may provide links or functionality that directs customers to third-party websites, review platforms or other services.

Those third parties are independent from iBuildReviews and operate under their own terms, policies and systems.

iBuildReviews does not control whether a third party:

accepts or publishes a review;
delays publication;
filters or removes a review;
changes its review policies;
suspends or restricts a business profile;
changes its technical systems; or
makes any other decision concerning reviews or accounts.

We do not guarantee that any review prepared or submitted using iBuildReviews will be published, remain published, improve a rating, appear in search results or produce any particular commercial result.

References to or compatibility with a third-party platform do not mean that iBuildReviews is affiliated with, sponsored by or endorsed by that platform unless expressly stated.

16. Third-Party Services and Dependencies

iBuildReviews relies on third-party technology, infrastructure and services to provide parts of the Services.

These third-party services may change, experience outages, impose restrictions, discontinue features or become unavailable.

We may change service providers or the way a feature is delivered without notice where reasonably necessary to operate, secure or improve iBuildReviews.

To the extent permitted by law, we are not responsible for failures, interruptions, delays, data-processing issues or decisions caused by third-party services that are outside our reasonable control.

17. Email Delivery

We take reasonable steps to operate review-request and reminder functionality reliably, but email delivery is affected by systems outside our control.

We do not guarantee that:

every email will be delivered;
every email will reach a recipient's inbox;
an email will not be filtered into spam or junk;
a recipient will open an email;
a recipient will follow a link;
a recipient will complete a review; or
a recipient's email provider will accept a message.

We may delay, limit or stop sending where reasonably necessary to protect deliverability, security, our systems or our sending reputation.

18. Usage Limits

Your account may be subject to reasonable usage limits.

These may include limits relating to:

customers uploaded;
review requests sent;
messages sent per day;
campaigns;
reminders;
users;
storage;
trial use; or
particular features.

Applicable limits may be displayed within the Services, on the pricing page, during purchase or otherwise communicated to you.

You must not attempt to circumvent, manipulate or bypass usage limits or technical restrictions.

19. Acceptable Use

You must not use iBuildReviews:

for an unlawful, fraudulent or deceptive purpose;
to infringe another person's intellectual property, privacy or other rights;
to harass, threaten or abuse another person;
to distribute malware or harmful code;
to probe, scan or test the vulnerability of our systems without permission;
to interfere with the operation or security of the Services;
to gain unauthorised access to accounts, data or systems;
to reverse engineer, decompile or attempt to discover source code except to the limited extent such restriction is prohibited by law;
to copy or reproduce the Services for the purpose of creating a competing service;
to resell, sublicense or make the Services available to unrelated third parties without our permission;
to circumvent account, usage, payment or security restrictions;
to damage our reputation, infrastructure, email-sending reputation or relationships with service providers; or
in a manner that exposes us or a third party to unreasonable legal, regulatory, technical or security risk.

20. Suspension and Termination by Us

We may suspend, restrict or terminate your access to all or part of the Services where we reasonably believe this is necessary because:

you have materially breached these Terms;
your account is being used unlawfully;
you are engaged in fake reviews, review gating or rating manipulation;
your use creates excessive spam complaints, bounces, abuse reports or similar sending problems;
your use poses a security risk;
you attempt to bypass system restrictions;
fees properly due remain unpaid;
continued use may breach a third-party requirement or applicable law;
your activity may materially damage iBuildReviews, its users or its service infrastructure; or
suspension is reasonably required to investigate suspected misuse.

Where reasonably practicable, we may give you an opportunity to correct a breach before permanently terminating an account.

However, we may act immediately where reasonably necessary to prevent fraud, unlawful conduct, security problems, significant third-party harm or serious abuse of the Services.

Suspension or termination for breach does not entitle you to a refund except where required by law.

21. Your Data After Cancellation or Termination

Cancellation or termination may result in your account becoming inaccessible or restricted.

We may retain account information, Customer Data, transaction information and related records after cancellation or termination where reasonably necessary for:

account reactivation;
legal or regulatory requirements;
fraud prevention;
security;
dispute resolution;
enforcing these Terms;
backup and disaster-recovery systems; or
legitimate business and record-keeping purposes.

Data retention and handling are further described in our Privacy Policy.

You are responsible for retaining copies of information that you independently need for your business.

We do not promise indefinite storage of data after your account ends.

22. Privacy

Our collection, use, storage and handling of personal information is described in the iBuildReviews Privacy Policy.

You must use the Services in compliance with privacy and data-protection laws that apply to you and your customers.

Depending on the circumstances and applicable law, you and iBuildReviews may have different legal responsibilities concerning personal information processed through the Services.

Nothing in these Terms transfers to us responsibility that properly belongs to you as the business deciding which customers to contact and why.

23. Intellectual Property

iBuildLocal owns or licenses all rights in the iBuildReviews Services, including its:

software;
website and application;
source code;
workflows;
designs;
branding;
text;
graphics;
databases;
systems;
documentation; and
other materials created by or for us.

Except for the limited right to use the Services under these Terms, no intellectual-property rights are transferred to you.

While your account is active and you comply with these Terms, we grant you a limited, non-exclusive, non-transferable and revocable right to access and use iBuildReviews for your internal business purposes.

24. Your Content

You retain ownership of content and information that you or your customers provide through iBuildReviews to the extent that you or they hold rights in that material.

You grant us a limited right to host, copy, process, transmit, display and otherwise use that content only as reasonably necessary to:

provide the Services;
operate the relevant features;
protect and secure the Services;
comply with law; and
exercise our rights under these Terms.

This licence does not give us ownership of your Customer Data.

25. Feedback About iBuildReviews

If you voluntarily provide suggestions, ideas or feedback about improving iBuildReviews, you agree that we may use that feedback to develop and improve the Services without owing you compensation.

We will not use your business name, personal identity or testimonial in public marketing merely because you provided product feedback unless we have obtained appropriate permission.

26. Changes to the Services

We may improve, update, replace, modify or discontinue features of iBuildReviews from time to time.

We will try to avoid materially reducing core paid functionality during a current paid subscription period without a reasonable business, legal, security or technical reason.

We do not guarantee that every feature will remain permanently available in its current form.

27. Changes to Pricing

Pricing for new subscriptions may change from time to time.

If your subscription has a special, introductory, promotional, grandfathered or locked-in price, the conditions of that pricing will be those communicated to you when the offer was made.

Where we propose changing the price applying to a future renewal of your existing subscription, we will provide reasonable notice before the new price takes effect where required by law or reasonably appropriate.

You may cancel your subscription before the relevant renewal if you do not wish to continue at the new price.

28. No Guarantee of Results

iBuildReviews provides tools to assist with requesting and preparing customer reviews and testimonials.

We do not guarantee:

a particular number of reviews;
that a customer will respond;
that a customer will leave a positive review;
an improvement in your average rating;
increased search visibility;
increased sales, enquiries or revenue;
a particular ranking on any search or review platform;
publication or continued publication of a review; or
any particular business outcome.

Your results will depend on factors outside our control, including your customers, your business performance, third-party platforms and how you use the Services.

29. Service Availability

We aim to make iBuildReviews reasonably available and reliable.

However, the Services may occasionally be unavailable because of maintenance, updates, internet failures, third-party outages, security incidents or circumstances outside our reasonable control.

We do not guarantee continuous, uninterrupted or error-free operation.

Where practicable, we will take reasonable steps to restore material service interruptions affecting systems under our control.

30. Disclaimer of Warranties

To the maximum extent permitted by law, iBuildReviews is provided on an "as available" basis.

Except for rights and guarantees that cannot lawfully be excluded, we do not make any express or implied warranty that the Services will:

be uninterrupted or error-free;
meet every particular business requirement;
generate any particular result;
prevent all data loss;
be compatible indefinitely with every third-party platform; or
operate without reliance on third-party technology.

Nothing in this section excludes any statutory guarantee or right that cannot legally be excluded.

31. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

To the maximum extent permitted by law, neither iBuildLocal nor iBuildReviews will be liable for indirect, incidental, special or consequential loss arising from your use of the Services, including loss of profit, revenue, opportunity, reputation, anticipated savings or business arising indirectly from an event.

To the extent permitted by law, our total aggregate liability arising out of or relating to the Services or these Terms will not exceed the total subscription fees actually paid by you to iBuildReviews during the 12 months immediately preceding the event giving rise to the claim.

If you have not paid any subscription fees during that period, our liability will be limited to the minimum amount permitted by applicable law.

This limitation does not apply where liability cannot legally be limited, including any rights or remedies available under applicable consumer law that cannot be excluded.

32. Responsibility for Your Use of the Services

You are responsible for your own business activities and for the instructions, Customer Data and communications you provide through iBuildReviews.

To the extent permitted by law, you are responsible for loss, claims, costs or liabilities arising from:

your unlawful use of the Services;
Customer Data that you did not have the right to provide or use;
communications you were not legally entitled to send;
fake, misleading or manipulated review activity undertaken by you;
your publication or misuse of testimonials;
your infringement of another person's rights; or
your material breach of these Terms.

Nothing in this section requires you to compensate us for loss caused by our own unlawful conduct, negligence or breach to the extent such responsibility cannot lawfully be transferred to you.

33. Security

We use reasonable technical and organisational measures to protect the Services and information processed through them.

However, no online system can be guaranteed to be completely secure.

You are responsible for using reasonable security practices, including:

choosing a secure password;
preventing unauthorised account access;
maintaining the security of devices used to access iBuildReviews; and
notifying us promptly if you become aware of suspected account compromise.

34. Events Outside Our Control

Neither party will be responsible for a failure or delay in performing an obligation where that failure is caused by circumstances reasonably outside that party's control.

This may include internet or telecommunications failures, natural disasters, widespread infrastructure failures, governmental action, war, civil disturbance, labour disputes, cyber incidents affecting third parties or outages of critical third-party services.

This clause does not excuse an obligation to pay amounts that became properly due before the relevant event.

35. Disputes

If a dispute arises relating to these Terms or the Services, you and iBuildLocal agree to first make reasonable efforts to resolve the dispute directly and in good faith.

A party raising a dispute should provide the other party with sufficient information to understand the issue and the outcome sought.

Nothing in this section prevents either party from seeking urgent interlocutory or injunctive relief where appropriate, exercising a statutory right, or commencing proceedings where an informal resolution is unsuccessful.

36. Governing Law

These Terms are governed by the laws of Queensland, Australia.

Subject to any rights you may have to bring proceedings elsewhere under applicable law, the parties submit to the jurisdiction of the courts of Queensland and courts entitled to hear appeals from those courts.

37. Assignment

You may not transfer or assign your rights under these Terms to another person or business without our prior written consent, which will not be unreasonably withheld where the transfer relates to a legitimate sale or restructure of your business.

We may assign or transfer our rights and obligations in connection with a sale, restructure, merger or transfer of the iBuildReviews business, provided this does not remove any rights you have that cannot lawfully be removed.

38. Severability

If any part of these Terms is held to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the minimum extent necessary so that it is enforceable where possible.

If it cannot be made enforceable, it will be severed and the remaining Terms will continue to apply.

39. No Waiver

If either party does not immediately enforce a right under these Terms, that does not mean the right has been waived.

A waiver is effective only in relation to the particular matter for which it is given.

40. Entire Agreement

These Terms, together with our Privacy Policy and any specific subscription or offer conditions expressly provided to you, form the agreement governing your use of iBuildReviews.

They replace prior discussions or communications about the same subject matter, except for any specific written pricing, complimentary-access, founder, beta or promotional arrangement that we have expressly agreed will continue to apply to your account.

41. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

the Services;
applicable laws or regulations;
security requirements;
our business practices; or
third-party requirements.

If a change materially affects your existing rights or obligations under a paid subscription, we will provide reasonable notice where appropriate.

The updated Terms will apply from the effective date stated in the updated version.

Changes will not retrospectively remove rights that accrued before the updated Terms took effect.

42. Contact Us

If you have questions, complaints or notices concerning these Terms, contact:

iBuildLocal
iBuildReviews
PO Box 2366
Redcliffe North QLD 4020
Australia

Email: nathan@ibuildlocal.com